- 9:00 - Shift begins. I'm still really excited about having a name plate to put on the front of the desk.
- 9:01 - The Reference Desk Printer Paper Stock Pile is empty! Refill stock pile from closet.
- 9:33 - A student asked if the scanners are downstairs. Small amount of nervousness as the student approached the desk, but that quickly dissipated after discovering how easy her question was.
- 9:56 - Meggan the Librarian gave me two books that belong behind the Ref. Desk for me to re-shelve.
- 10:04 - A student asks to borrow one of the Ref. Desk's Turabian manuals. Little to no nervousness/fear experienced because I happen to personally know the student from Marching Band.
- 10:35 - A student has several questions about citing in APA format. I showed her how to use the Source Manager tool in Microsoft Word documents to format both in-text citations and bibliographies according to APA. Then I helped her identify the publication date and the publisher of one of her books. I got really nervous when it became apparent that she had a question that wasn't simply directional and that it was about APA, which I'm not very familiar with. But I was totally able to handle it. Super confidence boost for the rest of my shift.
- 10:40 - Jess the Librarian asks me for my opinion on when the best time during the evening would be to hold a focus group about how students use mobile devices to access the library web page.
- 11:00 - Kerri the Librarian asks how things went; I respond positively. End of shift. Relocate to Library Basement to finish typing blog post and work on homework for Environmental Issues.
Summary: At this point I know that I often don't know what the absolute best answer to every reference question is. The way I deal with this is by thinking about how I would handle the issue and what would I do first if I were in the student's position. For example, if I were asked to format something in APA, I would handle that by using the APA option in the Microsoft Word source manager, so that's what I showed the student. (She also could have used the list of Citation Guides found on the library website.) Anyways, I survived, and I am feeling much more comfortable behind the desk.