Monday, April 11, 2011

Musselman Library Reference Desk, this is Audrey, how may I help you?

I never thought I would feel this comfortable at the desk. At the end of last week a lot of librarians weren't in the building so I picked up one of their shifts. In January I never would have thought I could just volunteer for that. The idea of being at the desk alone was pretty scary, so the thought of being at the desk when there were very few librarians even in the building would have been flat out terrifying. But it was fine! There weren't too many questions because it was the lunch shift on Friday so for the most part students were either having lunch or had already checked out for the weekend, but I was still kept moderately busy answering people's questions.

I don't even get that nervous when the phone rings anymore! About half an hour ago someone doing genealogical research called the Reference Desk with questions about which library services are open to the public, and also asking about The Journals of Henry Melchior Muhlenberg. I told the man on the phone that our library is open for public use and that I would look into his questions and send him an e-mail. Several minutes ago I sent what I think was a very helpful e-mail about how to set up a library account for Adams County residents and about our two copies of Henry Melchior Muhlenberg's journals (one is in Special Collections).

I really enjoy being helpful and I like that my Internship allows me to do that. The flip side of that is that I feel bad when I am unhelpful, but at this point I think those moments are becoming few and far between. On that note, I think it's about time for me to help some students by refilling the printer paper.

1 comment:

  1. Audrey, I just got done updating myself on all your blog posts and it's been so interesting and entertaining to read about your journey behind the reference desk. You've grown so much and are so confident now - good for you! I only wish I could come visit you while you're working so I can see your awesome name plate (you're so legit!). I'll have to at least make it to the Browsing Room to check out the books you put there. I'm glad you're enjoying your internship and hope things continue to go well. I'm looking forward to your next post!